Shipping

PLEASE, PAY ATTENTION:

ORDERS MADE AFTER DECEMBER 1ST ARE NOT GUARANTEED TO BE DELIVERED BEFORE CHRISTMAS.
For embroidered products with 6 weeks of processing, there is no longer any guarantee that they will arrive in time for Christmas.

CHRISTMAS UPDATE:

We're operating 24/7 from now until Christmas and have significantly increased our resources and production capacity to ensure we meet demand throughout the busy season.

We've also invested in huge reserves of materials to mitigate any supply issues on our side. One thing we can't control, however, is how well the shipping companies will cope over the peak. They'll be under very heavy strain this year due to ongoing global supply chain issues and increased demand, and we anticipate that there may be some shipping delays.

For this reason, we're strongly encouraging everyone to try and order as early as possible to avoid disappointment.

You'll also notice some particularly early cut-off dates for Australia, which remains hugely stressed with shipping volumes. We'll continue to do all that we can to push back on these deadlines – which we expect to improve with the opening of our new US facility at the end of November.


Our online store is still open for business, and we are shipping globally. We are doing our best to dispatch the orders on time, although you might experience delivery delays because of the current situation.

Our store is based in the UK, but orders can be shipped from Portugal and the USA.

Thank you so much for being so patient during this time!

Shipping

We’re pretty excited about getting your order to you. We ship to all countries except those listed in the Shipping Restrictions section below.

Our online store is still open for business and we are shipping globally. We are doing our best to dispatch the orders on time, although you might experience delivery delays because of the current situation.

Orders can take between 3 to 15 working days to process before being shipped.
Embroidered products can take between 4 to 5 weeks to process. 

CUSTOM ORDERS can take up to a month to be processed.
Estimated STANDARD shipping time if delays occur:  
UK and Europe - 7 to 20 working days
US - 2 to 6 weeks
Rest of the World - 3 to 7 weeks

 

The estimated EXPRESS shipping times after processed: 
UK: 24-48 hours after shipped (due to BREXIT there may be delays)
Germany, France, Italy, Portugal, Spain, Netherlands, Belgium: 24-48 hours after shipped
Rest of Europe: 2-3 working days after shipped
USA: 4-5 working days after shipped
Rest of the World: 5-6 working days after shipped

 If your package is taking longer than the estimated shipping times, please contact us and we will help you.

 


Shipping Restrictions

Shipping to P.O. Boxes

You may only ship to one address per order.

We are unable to ship to P.O. Boxes, APO/FPO, and US Territories at this time.

APRÈS LOUNGE does not ship to Crimea, Cuba*, Iran, North Korea, Sudan, Syria or Russia.

*Shipping to Cuba may soon be available, pending U.S. policy changes.

Shipping to Multiple Addresses

You may only ship to one address per order.

If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. 


Taxes & Duties

For more information, see our Payment & Security terms.

Please note: APRÈS LOUNGE does not cover duties or taxes.


Order Tracking Information

Shipping Confirmation & E-Receipt Email

  1. Once an order has shipped, we'll send you an email with the tracking number.
  2. Click the link in the email to track the progress of your shipment.

    It may take up to 72 hours for your tracking number to be activated.


    Refused Shipments

    We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact us so we can get you sorted.

    If you refuse your order or any part of it without authorization from us, you will be responsible for all shipping, duties and taxes.


    Redirecting An Order

    Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!


    Shipping Prices

    EU/UK Standard - 4,99€*
    EU/UK DHL - 13,99€*

    Rest Of The World Standard - 8,99€*
    Rest Of The World DHL - 23,99€*

    This prices may change due to promotional events*